Holiday Shipping & Closure Calendar

All dates below are based on our local time (Eastern).

December

• Dec 1 – Dec 5: ✅ Shipping daily
• Dec 6 – Dec 7: ❌ Closed – no shipping
• Dec 8 – Dec 12: ✅ Shipping daily
• Dec 13 – Dec 14: ❌ Closed – no shipping
• Dec 15 – Dec 19: ✅ Shipping daily
• Dec 20 – Dec 21: ❌ Closed – no shipping
• Dec 22 – Dec 23: ✅ Shipping daily
• Dec 24 – Dec 28: ❌ Closed – no shipping / limited support
• Dec 29 – Dec 30: ✅ Shipping daily
• Dec 31: ❌ Closed – no shipping

January

• Jan 1 – Jan 4: ❌ Closed – no shipping
• Jan 5 – Jan 9: ✅ Shipping daily (returning to our normal schedule)
• From Jan 5 onward: We resume our regular order processing and shipping operations.

On closed days, no orders are shipped and customer service response times may be delayed. Orders can still be placed online and will be queued for the next available shipping day.

Order Processing Time

On shipping days, our typical processing time is:

• In-stock items: Usually ship within 1–2 business days on our active shipping dates.
• Orders placed on closure days or after daily cutoff will be processed on the next shipping day.

Carrier Delays & Transit Times

During December–January, major carriers all experience higher than normal volumes, which can lead to:

• Longer than normal transit times
• Fewer tracking updates
• Occasional weather-related delays

Once an order has left our facility, delivery speed is controlled by the carrier. The delivery dates shown on tracking are estimates, not guarantees, unless a guaranteed service has been specifically selected and confirmed.

Recommended Planning

To avoid disappointment:

• Place time-sensitive orders as early as possible, especially if needed for:
  • Holiday events
  • School programs
  • Exhibits, therapy rooms, or installations
• Allow extra buffer days beyond standard transit estimates.
• For large or complex orders, contact us in advance so we can recommend the best shipping option.

Customer Service During the Holidays

• On shipping days, we will respond to emails and messages as usual, but response times may be slower than normal due to increased volume.
• On closure days, our office is closed. Messages received on those days will be handled on the next open business day.

Questions?

If you’re unsure whether your order will arrive in time, or if you have special delivery requirements, please reach out:

• Email: info@clayandpotterysupplies.com
• Phone: 905-379-5868
• Or use the Contact Us form on our website.

Thank you for your understanding and for planning ahead with our holiday schedule in mind.